We will be happy to answer any questions you may have. Since many of them are repeated, take a look at the most common ones:


Products & orders

You can find them on the each page of the selected product.

If the product does not suit you, you can simply return it. If the size you want is not in stock, you can choose a completely different product or we will
refund your money.

We will be happy to find out the status of your order. Write to us at shop@furchguitars.com and
we will inform you ASAP.

Since the orders are prepared for us by the fullfilment center, unfortunately
we do not have the possibility to intervene in the created
order and modify it in any way.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Unfortunately, no. All orders must be prepaid by card.

For more insight, you may also want to read Payments & Shipment here.

We accept payments from major credit card companies like Visa, Mastercard, Maestro, American Express and Union Pay.

Shipping & Delivery

Goods in stock are usually dispatched the next working day at the latest. Your order is then handed over to the DPD carrier, who will deliver your package to you. In this case, delivery times are different depending on the country of delivery. For more specific information about your country, click here.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

We take all the necessary precautions and work with the reliable transport companies.

However, it can happened that our parcels will arrive damaged due to mistreatment. In the case of a damaged or missing item, we will of course be here to provide assistance. We will ask you for some information, for example: which item is concerned and what state the parcel is in.

We will also ask you for some photos of the parcel and of the damaged items, and will ask you to keep the parcel and all the packing material for a possible inspection by the transport agency.

With your help and cooperation, we will be able to treat your case quickly and to your satisfaction.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

We offer a 3-year warranty on Furch brand products.

Returns & Refunds

Yes. If your return is approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please enquire for more information about our Refund policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Didn't find the question you were looking for?

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

Customer support

Get in touch during working days from 7.00 - 16.00 at +420 724 241 757

fast delivery

All products in stock. We ship orders within 2 working days at the latest.